Inquiry Request

Service Card Template

English

Service Code

A reference code generated by the FTA.

Main Service

Customer Service

Service Name

Request to Submit Inquiry

Categories of Customers

All persons.

Service Type

From Government to Business, from Government to Government, from Government to People.

Service Classification

Information

Service Category

Variation Service

Service Description

Through this service, the FTA addresses Inquiries received from customers.

Channels and Working Hours for Providing the Service

• "EmaraTax" portal https://tax.gov.ae/en/user/login.aspx 24 hours a day, 7 days a week.

• Call center: 80082923 outside UAE+971 80082923

  From Monday to Saturday from 7:30 a.m. to 10:00 p.m.

• Email: Info@tax.gov.ae

  24 hours a day, 7 days a week.

• Virtual assistance (TARA) in Federal tax authority website:

  24 hours a day, 7 days a week.

• Live chat: https://tax.gov.ae/en/ 24 hours a day, 7 days a week.

• EmaraTax Application

  24 hours a day, 7 days a week.

• Taxpayer Support Center:

  From Monday to Friday from 7:30 a.m. to 03:30 p.m.

• Abu Dhabi: https://goo.gl/maps/v6L2gzW2UdCTsCC66

• Dubai: https://goo.gl/maps/ZgrVzVAexoJNZJW37

• FTA website https://tax.gov.ae/en/services.aspx 24 hours a day, 7 days a week.

• FTA social media channels:

  24 hours a day, 7 days a week.

  • Facebook: https://tax.gov.ae/en/#body_facebook

  • Instagram https://tax.gov.ae/en/#body_instagram

  • YouTube: https://tax.gov.ae/en/#body_youtube

  • X: https://tax.gov.ae/en/#body_twitter

• Tax Connect Channel https://booking.tax.gov.ae/ar/sign_in

  From Monday to Friday from 7:30 a.m. to 03:30 p.m.

Time Required to Submit Application

5 minutes

Time Required to Complete Application by the FTA

• Contact us: 2 Business days

• Email channel (Info@tax.gov.ae) : 2 Business days

• EmaraTax portal: 2 Business days

• EmaraTax Mobile App: 2 Business days

• Telephone channel: 8 Minutes

• Virtual assistance (TARA): instant

• Live chat: 15 Minutes

• Taxpayer support center: 15 Minutes

• Tax Connect: 30 Minutes

Obligation to Sign-up

Applicable on the below channels:

• EmaraTax portal

• EmaraTax application

• Tax Connect Channel

Required Documents and Forms

Prepare supporting document's (if applicable).

Procedures and Steps

FTA website:

1. Access the relevant service card available on the FTA's website: https://tax.gov.ae/en/services.aspx

2. Fill in the form electronically.

3. Submit the form.

Email:

1. Prepare the supporting documents (If applicable).

2. Compose an email to info@tax.gov.ae containing the details of the Inquiry and contact information along with the tax registration number (If applicable).

3. Send the email.

Call center:

1. Call the FTA on 80082923 during working hours.

2. Select the appropriate option through the IVR.

Taxpayer Support Center:

1. Prepare the supporting documents (If applicable).

2. Go to the closest FTA's office during working hours.

3. Collect a ticket and wait.

"EmaraTax" portal:

1. Access the relevant service card available on portal: https://tax.gov.ae/en/user/login.aspx

2. Follow the displayed steps & fill in the form electronically.

3. Submit the form.

Virtual assistance (TARA):

1. Click on chat with us button.

2. Fill the information & follow the instruction populated on screen.

Live chat:

https://tax.gov.ae/en/

1. Click on chat with us button.

2. Fill the information & follow the instruction populated on screen.

3. Submit the Inquiry through the agent.

EmaraTax Application:

1. Download the application from relevant app store.

2. Sign in & access the relevant service in the app.

3. Fill in the details & submit the form.

FTA social media channels:

1. Choose your preferred social media channel.

2. Write your message with the details & send.

Tax connect channel:

1. Click on the «Book an Appointment» button.

2. Fill out the form with your contact details and service details.

3. Choose your preferred date and time from available slots.

4. Receive your unique meeting invitation link via registered email.

FAQs

1. What languages can be used to raise Inquiries?

   Inquiries may be submitted in either Arabic or English. However, the contact center may receive calls in Arabic, English, and Urdu.

Fees

Free

Relevant Publications

Not applicable.

Terms and Conditions

1. This service must not be used to request for other services of the FTA's which may be requested through E-Services by clicking here.

2. Never share your password or OTP code with any person, including employees of the FTA.