Request for VAT Print Certificate - Oct 2022 | MANUAL - User Manual request-vat-print-certificate

S. No	User Manual Name	Description
1	Register as Online User	This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website and create an EmaraTax account with the FTA.
2	Manage online user profile	This manual is prepared to provide you an understanding on Login process, user types, forgot password and modify online user profile functionalities.
3	User Authorisation	This manual is prepared to provide you an understanding on Account Admin, Online User, and Taxable Person account definitions and functionalities.
4	Taxable person dashboard	This manual is prepared to help the following 'Taxable person' users to navigate through their dashboard in the Federal Tax Authority (FTA) EmaraTax Portal: Registered for VAT Registered for Excise Non-registered Taxpayer Tax Group Warehouse Keeper Freight Forwarder/VAT Clearing Company (TINCO) Excise Tax Clearing Company (TINCE)
5	Link TRN to email address	This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website to Link TRN to New Email Address.

Navigating through EmaraTax

The Following Tabs and Buttons are available to help you navigate through this process

Button	Description
In the Portal
	This is used to toggle between various personas within the user profile such as Taxable Person, Tax Agent, Tax Agency, Legal Representative etc
	This is used to enable the Text to Speech feature of the portal
	This is used to toggle between the English and Arabic versions of the portal
	This is used to decrease, reset, and increase the screen resolution of the user interface of the portal
	This is used to manage the user profile details such as the Name, Registered Email address, Registered Mobile number, and password
	This is used to log off from the portal
In the Business Process application
	This is used to go the Previous section of the Input Form
	This is used to go the Next section of the Input Form
	This is used to save the application as draft, so that it can be completed later
	This menu on the top gives an overview of the various sections within the. All the sections need to be completed in order to submit the application for review. The Current section is highlighted in Blue and the completed sections are highlighted in green with a check

The Federal Tax Authority offers a range of comprehensive and distinguished electronic services in order to provide the opportunity for taxpayers to benefit from these services in the best and simplest ways. To get more information on these services Click Here

Print VAT Certificate

Introduction

This manual is prepared to help a VAT registered taxpayer to navigate through the Federal Tax Authority EmaraTax portal and request FTA for a physical copy of their VAT registration certificate.

Login to EmaraTax

You can login into the EmaraTax account using your login credentials or using UAE Pass. If you do not have an EmaraTax account, you can sign-up for an account by clicking the 'sign up' button. If you have forgotten your password, you can use the 'forgot password' feature to reset your password.
If you login via your registered email and password, on successful login, the EmaraTax online user dashboard will be displayed. If you had opted for 2 factor authentication, you will be required to enter the OTP received in your registered email and mobile number to successfully login.
If you wish to login via UAE Pass, you will be redirected to UAE Pass. On successful UAE Pass login, you will be redirected back to the EmaraTax online user dashboard.

Step	Action
(1)	On successful login, the Taxable Person list screen is displayed. It displays the list of the Taxable Person linked to your EmaraTax user profile. If there are no Taxable Person linked to your user profile, this list will be empty and you would need to create a Taxable Person.

Step	Action
(1)	To create a new Taxable Person, enter the mandatory details and click 'Create'. The new Taxable Person will be displayed in the list.

Step	Action
(1)	Select the Taxable Person from the list and click 'View' to open the dashboard

Step	Action
(1)	Within your taxable person dashboard, click 'Actions' on the VAT tile. Select the 'Print Certificate' option. This will open the application for requesting the printed VAT certificate.

Print Certificate Request

Send OTP

The mobile number in your VAT registration contact details will not be updated in case you update the mobile number in this application.
The mobile number provided in the application will be used to contact you at the time of delivery of your printed certificate.

Step	Action
(1)	You should verify the mobile number displayed in the application, as it will be used for delivery purposes of your printed certificate. To update a new mobile number, enter the new mobile number, and click send OTP.

A verified mobile number is required to submit the print certificate application.

Validate OTP

Step	Action
(1)	Enter the OTP received and click 'Validate' button to verify the OTP.

Step	Action
(1)	Once verified, click 'Proceed to Payment'

Select a Payment Method

Before clicking 'proceed to payment', verify the print certificate fees applicable in the 'Payment summary'.
Click 'Back' button to move back to the print certificate application.
Once you proceed for the payment, you will be redirected to the payment page, which is outside EmaraTax.

Step	Action
(1)	Select the Payment method available and click 'proceed to payment.'

Step	Action
(1)	You are about to leave Federal Tax Authority EmaraTax. Do you want to proceed? Click 'Yes' to continue.

Payment

If you want to cancel the payment at this page, click 'Back to Merchant'. The payment will be cancelled, and you will be redirected to the Payment acknowledgment page with the status 'Payment failed'.

Step	Action
(1)	To proceed with the payment, select the payment method from the list. Click 'Confirm and Calculate Prices' to determine the total payment amount. Click 'Back to Merchant' If you want to cancel the payment.

Purchased Services

Before clicking 'proceed with payment', verify the total payment amount including the print certificate fees and the additional payment charges.
On click of 'Cancel Process' payment will be cancelled, and you will be redirected to the Payment acknowledgment page with the status 'Payment failed'.

Step	Action
(1)	Verify and click 'Proceed with Payment'. To cancel the payment, you may click on 'Cancel Process'.

Card Information

Step	Action
(1)	If you have selected the card payment option, enter the card details, and click 'Pay now'. To change the payment method, click 'Change Payment Method'. You will be redirected back to the 'Payment' Page.

On click of 'Cancel' payment will be cancelled, and you will be redirected to the Payment acknowledgment page with the status 'Payment failed'.

Select 'Authentication/Account Verification Successful' from the dropdown and click 'Submit'.

Payment Acknowledgment - on successful payment

After your payment is completed successfully, a Payment Reference Number is generated for your payment acknowledgment. Note this reference number for future purposes.
The status of your request on the Dashboard will change to 'In Review' and you will receive an email from us to confirm receipt of your application.
Read the 'What Next' and 'Important Notes'.

Step	Action
(1)	Click 'Download' to download a pdf copy of the acknowledgement screen. Click 'Back to Dashboard' to navigate back to the Taxable Person dashboard.

Payment Acknowledgment - on failed payment

If the payment is failed, you have to try the payment again from the dashboard.

Correspondences

After submission, Taxpayer receives the following correspondences:

Application submission acknowledgment.

Additional Support

For any further assistance related to requesting a VAT Certificate print, you may contact the Federal Tax Authority via the following channels:

Call Center: 600 599 994
Email: info@tax.gov.ae
Visit the FTA website: https://tax.gov.ae

📋 GCC Tax Laws

Request for VAT Print Certificate - Oct 2022

User Manual

Request to Print VAT Certificate

Date: Oct 2022

Version 1.0.0.0

Contents

Document Control Information

Document Version Control

Annexure