Processing VAT Refund Claims - VAT 311 - Oct 2022 | MANUAL - User Manual processing-vat-refund-claims-vat-311

Document Control Information

Document Version Control

Version No.	Date	Prepared/Reviewed by	Comments
1.0	01-Oct-22	Federal Tax Authority	User Manual for EmaraTax Portal

Annexure - List of other user manuals that can be referred to

The below are the list of User manuals that you can refer to

S. No	User Manual Name	Description
1	Register as Online User	This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website and create an EmaraTax account with the FTA.
2	Manage online user profile	This manual is prepared to provide you an understanding on Login process, user types, forgot password and modify online user profile functionalities.
3	User Authorisation	This manual is prepared to provide you an understanding on Account Admin, Online User, and Taxable Person account definitions and functionalities.
4	Taxable person dashboard	This manual is prepared to help the following 'Taxable person' users to navigate through their dashboard in the Federal Tax Authority (FTA) EmaraTax Portal: Registered for VAT Registered for Excise Non-registered Taxpayer Tax Group Warehouse Keeper Freight Forwarder/VAT Clearing Company (TINCO) Excise Tax Clearing Company (TINCE)
5	Link TRN to email address	This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website to Link TRN to New Email Address.

Navigating through EmaraTax

The Following Tabs and Buttons are available to help you navigate through this process

Button	Description
In the Portal
	This is used to toggle between various personas within the user profile such as Taxable Person, Tax Agent, Tax Agency, Legal Representative etc
	This is used to enable the Text to Speech feature of the portal
	This is used to toggle between the English and Arabic versions of the portal
	This is used to decrease, reset, and increase the screen resolution of the user interface of the portal
	This is used to manage the user profile details such as the Name, Registered Email address, Registered Mobile number, and password
	This is used to log off from the portal
In the Business Process application
	This is used to go the Previous section of the Input Form
	This is used to go the Next section of the Input Form
	This is used to save the application as draft, so that it can be completed later
	This menu on the top gives an overview of the various sections within the. All the sections need to be completed in order to submit the application for review. The Current section is highlighted in Blue and the completed sections are highlighted in green with a check

The Federal Tax Authority offers a range of comprehensive and distinguished electronic services in order to provide the opportunity for taxpayers to benefit from these services in the best and simplest ways. To get more information on these services Click Here

Introduction

EmaraTax Login Page

You can login into the EmaraTax account using your login credentials or using UAE Pass. If you do not have an EmaraTax account, you can sign-up for an account by clicking the 'sign up' button. If you have forgotten your password, you can use the 'forgot password' feature to reset your password.
If you login via your registered email and password, on successful login, the EmaraTax online user dashboard will be displayed. If you had opted for 2 factor authentication, you will be required to enter the OTP received in your registered email and mobile number to successfully login.
If you wish to login via UAE Pass, you will be redirected to UAE Pass. On successful UAE Pass login, you will be redirected back to the EmaraTax online user dashboard.

User type Selection

Step	Action
(1)	Click here to select the user type

Step	Action
(1)	Select the Taxable Person tile

Step	Action
(1)	Click on 'Proceed' to proceed to the Taxable Person

Taxable Person Home page

Step	Action
(1)	Click here to view the Taxable Person dashboard

Step	Action
(1)	Click here to access the VAT module

VAT Module

Step	Action
(1)	Click here to create a new refund request

Step	Action
(1)	Click here to view all your previous refund requests

VAT 311 Refunds Dashboard

The payment processing to your bank account failed due to incorrect bank details provided in the refund request. The status of the respective application will be shown as 'Payment Failed'.

Step	Action
(1)	Click on ellipsis to view, edit or delete the refund request

Step	Action
(1)	Click here to update your bank details.

Instructions and Guidelines

These are the instructions and guidelines which detail key information such as required templates, supporting documentation, eligibility criteria and the expected time to complete this registration form

Step	Action
(1)	Click on 'Back' to go back to the previous page

Step	Action
(1)	Mark the checkbox to confirm that you have read and understood the instructions and guidelines

Step	Action
(1)	Click on 'Start' to proceed to the VAT Registration form

Bank Details

The Registrants should update the bank details in the VAT Registration form

Step	Action
(1)	Select 'Enable Editing', to edit the bank details. Upon selection, the fields in the section will become editable.

Step	Action
(1)	Enter all the mandatory fields. Optional fields will be marked as optional.

Step	Action
(1)	Select the country from the available options in the drop-down

Step	Action
(1)	Enter International Bank Account Number (IBAN in UAE consist of 23 characters)

For UAE domestic bank accounts, The Bank name and Account number are auto populated based on the IBAN provided. For foreign bank accounts, the details have to be manually entered and a bank validation letter attached as a supporting document.

Step	Action
(1)	Enter the branch name

Step	Action
(1)	Enter the name of Account holder operating the bank account

Step	Action
(1)	Click on 'Add' button or drag & drop your files to upload a copy of Bank Validation Letter. On successful upload of document, the 'Add' button will be highlighted in green

Step	Action
(1)	Click on 'Previous' to go back to the previous section

Step	Action
(1)	Click on 'Cancel' to cancel editing the VAT Registration form

Step	Action
(1)	Click on 'Save as draft' to save the VAT Registration form as a draft

Step	Action
(1)	Click on 'Next Step' to proceed to the next section

Additional Details

Step	Action
(1)	You can skip this section and click on 'Next step' to proceed to next section

Review and Declaration

This section displays a summary of all the sections. A view is provided to compare the previous bank details with the updated bank details.

Step	Action
(1)	Click on the drop-down arrow to review the details in this step

Step	Action
(1)	Click on each step to review every section

Step	Action
(1)	After carefully reviewing all of the information entered on the application, mark the checkbox to declare the correctness of the information provided in the application.

Step	Action
(1)	Click on 'Submit' to submit the updated bank details

After your application is submitted successfully, a Reference Number is generated for your submitted application. Note this reference number for future purposes.
The edit application is automatically approved; the updated changes can be viewed in your registration.
You can now return to the VAT 311 tile and select the refund application in which the bank details need to be updated.