Version No.

Date

Prepared/Reviewed by

Comments

1.0

01-Oct-22

Federal Tax Authority

User Manual for EmaraTax Portal

User Manual Name

Description

1

Register as Online User

This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website and create an EmaraTax account with the FTA.

2

Manage online user profile

This manual is prepared to provide you an understanding on Login process, user types, forgot password and modify online user profile functionalities.

3

User Authorisation

This manual is prepared to provide you an understanding on Account Admin, Online User, and Taxable Person account definitions and functionalities.

4

Taxable person dashboard

This manual is prepared to help the following 'Taxable person' users to navigate through their dashboard in the Federal Tax Authority (FTA) EmaraTax Portal:

• Registered for VAT
• Registered for Excise
• Non-registered Taxpayer
• Tax Group
• Warehouse Keeper
• Freight Forwarder/VAT Clearing Company (TINCO)
• Excise Tax Clearing Company (TINCE)

5

Link TRN to email address

This manual is prepared to help you navigate through the Federal Tax Authority (FTA) website to Link TRN to New Email Address.

Button

Description

In the Portal

This is used to toggle between various personas within the user profile such as Taxable Person, Tax Agent, Tax Agency, Legal Representative etc

This is used to enable the Text to Speech feature of the portal

This is used to toggle between the English and Arabic versions of the portal

This is used to decrease, reset, and increase the screen resolution of the user interface of the portal

This is used to manage the user profile details such as the Name, Registered Email address, Registered Mobile number, and password

This is used to log off from the portal

In the Business Process application

This is used to go the Previous section of the Input Form

This is used to go the Next section of the Input Form

This is used to save the application as draft, so that it can be completed later

This menu on the top gives an overview of the various sections within the. All the sections need to be completed in order to submit the application for review. The Current section is highlighted in Blue and the completed sections are highlighted in green with a check

• You can login into the EmaraTax account using your login credentials or using UAE Pass. If you do not have an EmaraTax account, you can sign-up for an account by clicking the 'sign up' button. If you have forgotten your password, you can use the 'forgot password' feature to reset your password.

• If you login via your registered email and password, on successful login, the EmaraTax online user dashboard will be displayed. If you had opted for 2 factor authentication, you will be required to enter the OTP received in your registered email and mobile number to successfully login.

• If you wish to login via UAE Pass, you will be redirected to UAE Pass. On successful UAE Pass login, you will be redirected back to the EmaraTax online user dashboard.

Step

Action

(1)

Click on 'User type' to select taxable person

Step

Action

(1)

Click the taxable person tile

Step

Action

(1)

Click on 'Proceed' to proceed with taxable person.

Step

Action

(1)

Click on taxable person

Step

Action

(1)

Click here to access VAT module

Step

Action

(1)

Click here to view all your previous refund requests.

This dashboard displays information related to your previous VAT 702 refund requests.

You can add a new column to the table or filter the refund applications by its status. You can also search for an application by the refund application number

Step

Action

(1)

Click on 'New Refund Request' to initiate a new refund request.

These are the instructions and guidelines which detail key information such as required templates, supporting documentation, eligibility criteria and the expected time to complete this refund request.

Step

Action

(1)

Mark the checkbox to confirm that you have read and understood the instructions and guidelines.

Step

Action

(1)

Click on 'Back' to go back to the previous page

Step

Action

(1)

Click on 'Start' to proceed to the refund request.

The progress bar displays the number of steps required to complete the refund request. The step you are currently in is highlighted in blue. Once you progress to the next section successfully, the previous step will be highlighted in grey

Step

Action

(1)

Fill in the Customs Authority, Declaration Number and Declaration Date

Step

Action

(1)

Click on 'Next Step' to proceed to the next section

Step

Action

(1)

Review the claim details pre-populated based on your customs declaration.

Step

Action

(1)

Click on 'Next Step' to proceed to the next section

This section is pre-populated with the details of the deposit that was paid at the time of the initial declaration.

Step

Action

(1)

Enter your bank account details.

Step

Action

(1)

Enter International Bank Account Number (IBAN in UAE consist of 23 characters)

Step

Action

(1)

Enter the bank identification code

Step

Action

(1)

Enter the bank name

Step

Action

(1)

Enter the branch name

Step

Action

(1)

Enter the name of Account holder operating the bank account

Step

Action

(1)

Click on 'Choose File' to upload the documentary proof.

Step

Action

(1)

Click on 'Finish' to submit the refund request.