• You can login into the EmaraTax account using your login credentials or using UAE Pass. If you do not have an EmaraTax account, you can sign-up for an account by clicking the 'sign up' button. If you have forgotten your password, you can use the 'forgot password' feature to reset your password.

• If you login via your registered email and password, on successful login, the EmaraTax online user dashboard will be displayed. If you had opted for 2 factor authentication, you will be required to enter the OTP received in your registered email and mobile number to successfully login.

• If you wish to login via UAE Pass, you will be redirected to UAE Pass. On successful UAE Pass login, you will be redirected back to the EmaraTax online user dashboard.

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Click on 'User Type' to select special refunds.

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Select the 'Special Refund' tile

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Click on 'Proceed' to proceed with special refunds

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Click here to access special refunds module

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Click here to view all your previous refund requests.

This dashboard displays information related to your previous business visitor refund request.

You can add a new column to the table or filter the refund applications by its status. You can also search for an application by the refund application number

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Click on ellipse to view, edit or delete the refund request

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Click on 'New Refund Request' to initiate a new refund request

These are the instructions and guidelines which detail key information such as required templates, supporting documentation, eligibility criteria and the expected time to complete this refund request

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Mark the checkbox to confirm that you have read and understood the instructions and guidelines.

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Click on 'Back' to go back to the previous page

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Click on 'Start' to proceed to the refund request.

Only the countries with reciprocal arrangements can be found in the countries list. In case, your company has branches in many countries, the refund is only available to the branch(es) which are established in a country that has a reciprocal arrangement with UAE

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Click here to choose the country where your business is registered

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Select 'Yes' or 'No' as appropriate on the questions related to foreign business establishment

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Click 'Proceed' to move to refund form

The progress bar displays the number of steps required to complete the refund request. The step you are currently in is highlighted in blue. Once you progress to the next section successfully, the previous step will be highlighted in green

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Enter all the mandatory details.

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Click on 'Previous' to go back to the previous section.

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Click on 'Save as Draft' to save the refund application

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Click on 'Next Step' to proceed to the next section.

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Enter the registered address of the business in the county for which you are claiming the refund for.

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Enter the name of the Tax Authority with which the business is registered for VAT or equivalent tax such as Goods and Services Tax

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Click on 'Add' button or drag & drop your files to upload the required document. On successful upload of document, the 'Add' button will highlight in green

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Select 'Yes' if your business is registered for VAT in the country for which you are claiming a refund for

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Enter the name of the Tax Authority and the Tax registration number for which the business is registered.

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Click on 'Add' button or drag & drop your files to upload the required document. On successful upload of document, the 'Add' button will highlight in green.

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Enter address of the Tax Authority with which your business is registered for VAT, or equivalent tax such as Goods and Services Tax

For the purposes of this claim, only the VAT from goods and services purchased for business use are eligible for refund

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Enter the reason for incurring expenses in the UAE

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Click on 'Add Activity' to add your business activity details.

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Enter all mandatory details

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Click on 'Save'

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Click on ellipsis to view, edit or delete a business activity

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Select 'Yes' if your business has a place of establishment in the UAE.

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Select your mode of invoice submission

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Click here to download the template that can filled offline to directly upload items to the expense details.

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Click on 'Upload Completed Template' to upload a completed template. Once the template has been uploaded, the items will populate in the Expense details table.

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Click here to download the uploaded template

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Click here to clear the expense table

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Click here to add an expense to the expenses table.

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Fill all the mandatory details. Optional fields will be marked as 'optional.'

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Click on 'Add' button or drag & drop your files to upload the required document. On successful upload of document, the 'Add' button will highlight in green.

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Click on 'Save'

You can add a new column to the table or filter the expense by its status. You can also search for the expense details by the transaction number

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Click on ellipsis to view, edit or delete the application

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Enter the bank details of applicant

In case of international bank accounts, you have to upload a Bank Validation letter and you will also have the option to select the eligible currency for refund.

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Enter BIC or SWIFT code of the international bank account

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Enter the bank name

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Enter the branch name

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Enter the name of Account holder operating the bank account

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Enter the account number

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Select the eligible currency for refund from the available options

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Click on 'Add' button or drag & drop your files to upload the required document. On successful upload of document, the 'Add' button will highlight in green.

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Click here to add new authorized signatory

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Enter all mandatory details

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Click on 'Add' button or drag & drop your files to upload the required document. On successful upload of document, the 'Add' button will highlight in green.

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Click on 'Add'

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Click on ellipsis to view or edit or delete an Authorized Signatory from the list

The applicant details are pre-populated in declaration section

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Mark the checkbox to confirm that you have agree to the terms and conditions on this refund screen

This section displays your completed refund request and allows you to review it prior to submission

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Click here to expand or collapse all steps at once.

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Click on the drop-down arrow to review the details in this step

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Click on 'Edit' to edit the details in this section

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Click on each step to review every section

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Mark the checkbox once you have reviewed all the information given in each step

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Click on 'Submit' to submit the refund request.

You have successfully submitted the refund request.

Make a note of the application number for future reference. You can also access this refund request from the Business Visitor refunds tile within the Special Refunds module.

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Click on 'Back to Dashboard' to go back to dashboard.

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Click on 'Download' to download a copy of refund application submission acknowledgement